South Tahoe Enrichment Center
Policies and Procedures
- Feeding and medication administration will be completed as requested per the dog’s normal routine.
- All dogs are fed individually and securely away from other dogs
- All dogs will have individual or group walks throughout the day, at min every 5 hours and NEVER off-leash.
- All dogs are kept in individual areas and are only in play groups of 3 or less with a human present.
- If signs of aggression are identified, and if such incident occurs, the dog will be kenneled individually for the remainder of their stay.
- All clients can view dog play areas and kennel areas by requesting a link to WYZE and uploading the app to their smartphones
- Professional Dog Mom will communicate any issues or concerns with human client immediately upon identification.
- The client agrees to be responsible for any expense or cost that is above and beyond that which is provided by Professional Dog Mom’s liability insurance
- Drop-Off’s and Pick-Ups are between 6am and 9pm, 7 days a week, 365 days a year by appointment only
- The center is staffed 24 hours a day so Drop-Off’s and Pick-Ups can be scheduled between 9pm and 6am for an additional $25 fee
- Required vaccines: Rabies, Distemper, Parvovirus, Bordetella and Canine Influenza (NV Residents only)
- Have a tag with a phone number
- Have a snug collar/harness – dog cannot slip out
- Be house trained
- Human Friendly
- Bring food, toys, bedding and confirm items are checked in along with dog
- Provide electronic copy of the vaccination records on clinic letterhead, must include expiration dates
Scheduling – ProDogMom confirms reservations on a first-come, first service basis. All reservations are confirmed via the DoTimely App.
Timing – All bookings are schedule in our calendars to begin at a specific time. We ask that you notify us if that time needs to be changed so we can plan accordingly.
Urgent Bookings – All overnight boarding services requested to begin within 72 hours of requested start time will incur a $15 fee. All day care services requested to begin within 24 hours of requested start time with incur a $5 urgent fee.
Holidays – ProDogMom accepts reservations 365 days a year, although there is a holiday rate of $15 for Thanksgiving, Christmas, and New Years holidays.
Payments – Payment is due after services have been provided, at time of Pick-Up. Payment types accepted are credit card, debit card, ACH, Paypal, and Venmo.
Cancellation Fees – Clients must provide a minimum of 24 hour cancellation notice for Day Care and a minimum of 72 hour cancellation notice for overnight boarding services. For cancellations violating these time periods, there is a $20 fee for Day Care reservations and $30 for overnight boarding reservations.
Privacy Policy – All client information is kept private and confidential. ProDogMom takes pride in NOT selling or sharing client data.
- Services scheduled may need to be altered or interrupted. During inclement weather, all cancellation fees are waived.
- All dogs in danger will be taken to a safe location, to be determined by Professional Dog Mom and Douglas County Standard Evacuation Procedures.
In preparation, keep a Professional Dog Mom business card with you while traveling.